Terms of Service

These terms are an agreement between you and LiveDialog ("we", "us"). By using livedialog.com or subscribing to LiveDialog, you agree to them. If you use LiveDialog for a business, you agree for that business.

The service

LiveDialog puts an AI guide on your website. It answers your visitors' questions, by text or voice, from information about your business, and passes leads and conversations to you. We may also offer setup and monthly management for a fee.

Your account

Keep your login details safe and tell us straight away if you think someone else has used your account. You're responsible for what happens under your account and for the information you give the AI guide about your business.

Subscriptions and payment

LiveDialog is sold as a subscription, billed in advance each month (or each year, if you choose yearly) to the card you give us, until you cancel. Prices are shown before you subscribe. If we change a price, we'll tell you at least 30 days ahead, and the new price applies from your next billing period after that.

Taxes are added where the law requires. If a payment fails, we'll let you know, and we may pause the service until it's paid.

Cancelling and refunds

You can cancel at any time from your account or by emailing support@livedialog.com. The service keeps running until the end of the period you've paid for, and you won't be charged again. Payments already made aren't refunded, except where the law requires it or we've made a mistake in billing you. If something isn't working for you, email us: we'd rather fix it.

Using it fairly

Don't use LiveDialog to break the law, to mislead or harass people, to send spam, to collect information from visitors without telling them, or to try to break, overload or copy the service. We may suspend an account that does.

Your data and your visitors

Your business information, conversations and leads belong to you. We use them only to run LiveDialog for you, as our privacy page describes, and we delete them after you leave if you ask. You're responsible for telling your visitors, in your own privacy policy, that your website uses an AI chat service.

AI answers

The AI guide answers from the information you give it and tells visitors it's an AI. It can still make mistakes. Check what it knows about your business, and don't rely on it for medical, legal, financial or emergency advice.

Availability and changes

We work to keep LiveDialog running at all times but can't promise it will never be interrupted. We may improve or change features; if a change takes away something important you pay for, we'll tell you first and you can cancel.

Limits of our responsibility

LiveDialog is provided "as is". As far as the law allows, we aren't responsible for indirect losses, such as lost profits or lost business, and our total responsibility for any claim is limited to what you paid us in the 12 months before it.

Ending the agreement

You can stop using LiveDialog at any time. We may end or suspend your account if you seriously or repeatedly break these terms. Parts of these terms that by their nature should continue (payment owed, limits of responsibility) continue after it ends.

Changes to these terms

If we change these terms, we'll update the date above and tell customers by email at least 30 days before an important change takes effect.

Contact

Questions about these terms, billing or anything else: support@livedialog.com.